Refund policy

Returns and cancellations

You may cancel your online order within 14 days after the day you receive the goods, unless a legal exception applies. To exercise this right, email contact@streetfrost.co.uk before the 14-day period ends. After notifying us, return the goods within 14 days using the instructions we provide.

Items should be returned unworn, unused, with tags attached and in their original packaging. You may inspect an item as you would in a shop. We may reduce a refund if handling beyond this has reduced the item's value.

Damaged, faulty or incorrect items

Inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us promptly with your order number and photographs where appropriate. We will provide a suitable remedy in accordance with your statutory rights.

Return shipping

For a change-of-mind return, you are responsible for the return shipping cost unless we agree otherwise. If an item is faulty, damaged or incorrect, we will cover reasonable return costs or provide another suitable return method.

Refunds

Eligible refunds are made to the original payment method. For a cancelled order, we will refund the product price and the least expensive standard delivery charge offered, where applicable. We may wait until we receive the goods or evidence that they have been sent back. Refunds will be issued without undue delay and no later than 14 days after that point.

Exchanges and exceptions

Contact us before returning an item if you would prefer an exchange. Certain goods may be excluded from change-of-mind returns where the law permits, including personalised goods and sealed hygiene-sensitive goods after their seal has been broken.

Contact

Email contact@streetfrost.co.uk or call +44 7403 662037. This policy does not limit your statutory consumer rights.