Shipping policy

Delivery destinations and charges

Available delivery methods, estimated delivery times and charges are displayed at checkout for your address before you place an order.

Order processing

After your order is accepted, we will prepare it for dispatch. You will receive an email when your order has been dispatched and tracking information where the selected service provides it.

Delivery times

The estimate shown at checkout starts from dispatch and is not a guaranteed delivery date unless expressly stated. We will deliver within the period agreed with you and, unless otherwise agreed, within 30 days after the contract is made.

Address accuracy

Please provide a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after dispatch.

Delays and missing parcels

Carrier delays can occasionally occur. If tracking has not updated or your order has not arrived by the latest estimated date, contact us at contact@streetfrost.co.uk so we can investigate. Your statutory rights are not affected.

Damaged deliveries

If a parcel or item arrives damaged, contact us promptly with your order number and photographs of the packaging and item where appropriate.

Contact

Email contact@streetfrost.co.uk or call +44 7403 662037.