Terms of service

These terms govern your use of streetfrost.co.uk and purchases from StreetFrost, operated by AURALIS LIMITED (company number 16084822), 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom.

Products and availability

We aim to describe and display products accurately. Colours may vary slightly between screens. All orders are subject to availability and acceptance. We may refuse or cancel an order where information is incorrect, an item is unavailable, fraud is suspected, or the law requires us to do so. If payment has been taken for a cancelled order, it will be refunded.

Prices and payment

Prices are shown in pounds sterling and include applicable taxes unless stated otherwise. Delivery charges, if any, are shown before you complete checkout. Payment is processed securely through the payment methods offered at checkout.

Orders

Your order is an offer to buy. A contract is formed when we send an order confirmation accepting your order. Please check your contact and delivery details before submitting an order.

Delivery

Available delivery methods, estimated times and charges are shown at checkout. We will deliver within the timeframe agreed with you and, unless otherwise agreed, within 30 days. Delays outside our reasonable control may occur; we will contact you where appropriate.

Returns and consumer rights

Our Return and Refund Policy forms part of these terms. Nothing in these terms limits rights you have under applicable consumer law, including rights relating to faulty, misdescribed or late goods.

Acceptable use

You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with the service, or use the website for unlawful or fraudulent purposes.

Intellectual property

Website text, design and branding owned by us may not be copied or commercially exploited without permission. Product names and third-party trademarks belong to their respective owners.

Liability

We do not exclude liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights. Subject to this, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Changes

We may update these terms from time to time. The terms applying to an order are those available when the order is placed.

Governing law

These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you also retain any mandatory protections and may bring proceedings in your local courts where applicable.

Contact

Email contact@streetfrost.co.uk or call +44 7403 662037.